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What are the requirements for exercising the right of withdrawal?
If the user decides to exercise their right of withdrawal after receiving the order, they will be responsible for the original shipping costs if they exist.
The user can return the products by postal mail to the following address: carteling.com at Calle el rey y la reina 18 - 38205 La Laguna.
In case of withdrawal on your part, we will refund the payments received from you for the products. But for this, you must return or deliver the products to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw. The withdrawal period will be considered met if you return the goods before the corresponding period has ended.
FAQs From Same Category
The user has a period of fourteen calendar days to decide to return the "Product" from the date of receipt of it without incurring any penalty or expense, except for those corresponding to the return, and without the need for justification. The withdrawal period will expire 14 calendar days from the day the product is received by the user or an authorized third party.
We do not accept returns of customized or made-to-order products.
If you wish to return the product or withdraw from the purchase, you must communicate your decision to withdraw from the contract through an unequivocal statement by postal mail to carteling.com at the following address: Calle el rey y la reina 18 - 38205 La Laguna; or through our contact form.
We will make the refund of the product amount using the same payment method used by you at the time of purchase, unless you have expressly stated otherwise; in any case, you will not incur any expenses as a result of the refund within a maximum period of 14 natural days from the date on which we are informed of the withdrawal.
In the event that the order has been delivered, we may retain the refund until we have received the products, or until you provide proof of their return. When returning a "Product", we recommend that you obtain proof of shipment.
For the return of the product, it is necessary that it has not been used and retains its original seal or packaging intact. We will not accept packaging on which any type of sticker, adhesive paper, or similar has been attached by the user. We reserve the right to deny a full refund if the returned "Product" has been damaged.
If the return is due to the user considering the "Product" to be defective and wishing to return the amount paid, you also have fourteen working days for its return from the receipt of the product. This return does not limit the rights that may correspond to you in accordance with the product warranty established by consumer protection laws and regulations.