Billing & Payment

I need an invoice, how can I get it?

All our shipments are invoiced as indicated by legislation. We send the digital invoice with each order at the time of physical shipment. If you want a copy you can download it from your customer account, in the order history section or ask us for it at any time and we will send it by digital or traditional mail as you indicate.


Are you satisfied with this article? Usefulness of the article: 0 / 1

What taxes will be charged on my order?

In mainland Spain and in the Balearic Islands, we sell with a 21% VAT.

In the Canary Islands, we sell with a 7% IGIC, without customs fees.

In Ceuta, Melilla, Andorra, and other territories, we sell without taxes since it's the local and international customs that manage the corresponding taxes.


Are you satisfied with this article? Usefulness of the article: 0 / 1

How can I pay for my order?
  • Bankwire transfer
  • Credit or debit card
  • Bizum
  • Paypal

We dont work with cash on delivery payment.


Are you satisfied with this article? Usefulness of the article: 1 / 0

"Can I pay cash on delivery?"

No, we do not work with this payment system. You can use other payment methods such as PayPal, credit card or bank transfer.


Are you satisfied with this article? Usefulness of the article: 0 / 1

Can you send an invoice to a different email than the one I used to register?

Yes, we can, but in order to send any personal data to an email different from the one used to register on our website, the request must be made from that account. This way, the relationship between the original email and the email requesting the information is established and confirmed.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Is it possible for you to upload invoices to FacE?

Yes, once your order is placed and paid for, we can upload the generated invoice to the FACe system (face.gob.es). You can request this when placing your order in the notes field, through our website contact form, or by sending us an email.


Are you satisfied with this article? Usefulness of the article: 0 / 1