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At carteling.com, in most cases we create and manufacture our products. This requires a time that may vary depending on the order, you must add the time it takes for the parcel to deliver the shipment.
You can see the deadlines at the time of placing the order and may vary throughout the year depending on production, summer dates, and other factors.
These deadlines do not include local or national holidays or Saturdays and Sundays.
- Bankwire transfer
- Credit or debit card
- Bizum
- Paypal
We dont work with cash on delivery payment.
You can find our shipping costs pushing the next link to our terms of service page.
Faq Sections
Yes, it is possible to change it at any time. To make the request, you must contact us from the old account. If you do not have access to your email, you can register with the new email and create a new account.
You can also send us any documentation that authenticates you as the owner of the customer account.
Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla). Europe and America.
Yes, we have a delegation in Tenerife. Our products are invoiced with IGIC and without customs charges. In the peninsula and Balearic Islands, we invoice 21% VAT.
At carteling.com, in most cases we create and manufacture our products. This requires a time that may vary depending on the order, you must add the time it takes for the parcel to deliver the shipment.
You can see the deadlines at the time of placing the order and may vary throughout the year depending on production, summer dates, and other factors.
These deadlines do not include local or national holidays or Saturdays and Sundays.
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All our shipments are invoiced as indicated by legislation. We send the digital invoice with each order at the time of physical shipment. If you want a copy you can download it from your customer account, in the order history section or ask us for it at any time and we will send it by digital or traditional mail as you indicate.
In mainland Spain and in the Balearic Islands, we sell with a 21% VAT.
In the Canary Islands, we sell with a 7% IGIC, without customs fees.
In Ceuta, Melilla, Andorra, and other territories, we sell without taxes since it's the local and international customs that manage the corresponding taxes.
- Bankwire transfer
- Credit or debit card
- Bizum
- Paypal
We dont work with cash on delivery payment.
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The user has a period of fourteen calendar days to decide to return the "Product" from the date of receipt of it without incurring any penalty or expense, except for those corresponding to the return, and without the need for justification. The withdrawal period will expire 14 calendar days from the day the product is received by the user or an authorized third party.
We do not accept returns of customized or made-to-order products.
If you wish to return the product or withdraw from the purchase, you must communicate your decision to withdraw from the contract through an unequivocal statement by postal mail to carteling.com at the following address: Calle el rey y la reina 18 - 38205 La Laguna; or through our contact form.
If the user decides to exercise their right of withdrawal after receiving the order, they will be responsible for the original shipping costs if they exist.
The user can return the products by postal mail to the following address: carteling.com at Calle el rey y la reina 18 - 38205 La Laguna.
In case of withdrawal on your part, we will refund the payments received from you for the products. But for this, you must return or deliver the products to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw. The withdrawal period will be considered met if you return the goods before the corresponding period has ended.
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All our payment methods are secure, Carteling.com does not store your bank details or card numbers, nor do we have access to these details since payment is made through secure payment gateways managed by reputable third-party companies such as PayPal or Visa.
The posters or self-adhesive vinyls do come with adhesive, yes. The rest, made of PVC, aluminum, or rigid materials, do not come with adhesive. They can be attached by either using double-sided tape or plastic adhesives such as silicone or similar products. In some cases, they can also be drilled with great care to avoid damaging them and fixed to the wall with screws and plugs. These attachments can be purchased on our website in the Accessories category.
When we receive a custom poster order, we will send you a virtual sample via email for you to review before printing. This way, you can make any changes you deem necessary. If the posters only need a number, a reference, or a very simple text, we will prepare them directly without sending a sample to speed up production and shipping.