Our terms and conditions

1. Information about products and modification of offers

carteling.com may modify the conditions or offers published on its website at any time (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.

Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts will be valid until the indicated date or until the indicated number of stocks ends. As well as the prices indicated at the time of consulting the website.

2. How can I buy on the web?

The purchase of our products by the user is made and perfected by following the purchase procedure described in this section. By purchasing our products, you agree that communications with carteling.com will be primarily by electronic means.

To proceed to make a purchase on our website you only have to follow the following steps:

• 1. In order to make purchases through our website it is necessary to register as a user. Once registered you can now buy our products.
• 2. To make a purchase, you must add the products that interest you to your “shopping cart”.
• 3. Once you have filled your cart with all the products you want to buy, the purchase is finalized.
• 4. To close the purchase you have to complete the purchase and proceed to pay the amount of the products purchased through the payment gateway.
• 5. The purchase will be completed when the user receives the order confirmation by email, which will reflect in detail the products they have purchased and these conditions.

The minimum order to make a purchase on our website is €3, taxes not included. If you wish to place an order of less than this amount, please contact us by email so we can evaluate it and send you a quote.

3. Price of the products. Taxes and customs

On the peninsula and in the Balearic Islands we sell with 21% VAT .

In the Canary Islands we sell with 7% IGIC, without customs charges.

In Ceuta and Melilla, Andorra and other territories we sell tax-free, since local and international customs are responsible for managing the corresponding taxes.

4. What are the shipping and transportation conditions?

4.a) Where do we ship to?

Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla). Europe and America.

4.b) How long will you receive your order?

At carteling.com, in most cases we create and manufacture our products . This requires a time that may vary depending on the order, you will be able to see estimates during all the steps of the order. After preparation or manufacturing, we send the merchandise by parcel. So if when you review your order you see that it is in the "preparing order" situation, don't worry, we will probably be in the manufacturing process.

We use several parcel carriers for shipments. The estimated delivery time will be indicated at the time of ordering. The deadlines do not include holidays or long weekends, nor do weekends.

All our shipments carry a locator, which in most cases is activated only when the shipment arrives at the destination office in your area, which we use to monitor its delivery status. As soon as the tracking is valid, we will let you know with an email, indicating that the order is in the delivery process.

Delivery times are estimates and do not constitute a commitment. Since it is possible that for reasons beyond our control and the carrier's control, shipments may be delayed. Delivery times do not take into account local or national holidays, Saturdays, Sundays or holiday periods.

If you have an audit or need a product on a specific date, please contact us. Although we make every effort to manufacture and ship as quickly as possible, sometimes shipments are delayed for reasons usually beyond our control. such as customs inspections, strikes of controllers, transporters, holidays, therefore some shipments may be delayed beyond the average deadlines that we indicate on our website. If you place your order you accept that we have warned you of this possibility.

Shipping costs include handling and packaging costs, as well as transportation costs. Handling costs are fixed, while transportation costs vary depending on the weight of the shipment.

Likewise, the shipping cost is the same for the entire Spanish territory, regardless of the province or town to which it is sent.

We advise you to group all the items you purchase into a single order, as we cannot group two different orders received separately, and shipping costs will be applied to each of them. Your order will be shipped without any type of insurance, although we take special care to protect each order.

4.c) What do I have to do in case of delay or error in shipping or delivery?

In case of delay, error in delivery or lost product, please contact us as soon as possible. We will contact the logistics company to start an investigation and resolve the incident as soon as possible. We will make every effort within our reach, for as long as necessary. We will contact the user and provide a solution or send them a new identical package at no cost.

4.d) What is the amount of shipping costs?

The amount of shipping costs is indicated separately at the time of placing the order and is the responsibility of the user and must be accepted before making payment.

Shipping costs vary depending on the type of shipment, the total product and the destination, including packaging costs, envelopes, packaging and/or boxes.

The prices in the following table include 21% VAT for the peninsula and the Balearic Islands, 7% for shipments from the Canary Islands, and without taxes for Ceuta and Melilla where they are paid at customs in the autonomous cities.

*The cost of shipping posters not included on the website, special sizes, aluminum, methacrylate, etc., are not subject to this offer and we calculate them individually for each order. Contact us for more information.

4.e) Free shipping*

If your order exceeds €60 in products , taxes included, we do not charge you for shipping. This offer is valid for the Spanish territory, including the Canary Islands, Ceuta, Melilla, the Balearic Islands and the peninsular territory. Excluding shipments outside of Spain. Applicable only to A2 size posters and smaller ones. Not combinable with other promotions.

4.f) Where will I receive the order?

The products will be delivered to the address indicated by the user on the order form.

Delivery will be made through the transport companies offered by carteling.com

If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.

We exhaustively track the delivery of all orders.

4.g) Changes of address.

We send orders to the address indicated by the customer at the time of placing the order. For this, there is the possibility of saving as many addresses as you want in your account and using them interchangeably for delivery or billing.

If you wish to make a change to the delivery address, you must do so before we ship.

If your order is in shipping or delivery status, the customer will bear the transportation costs generated by the change of address.

In the event that the order has already been delivered to the address initially indicated by the client, once it is in the client's possession, the client will be responsible at his or her own expense for making the appropriate arrangements to reroute the order.

5. Payment method

5.a) Payment by bank transfer

By bank transfer, we will provide you with a current account in the confirmation email of your order. After your entry or transfer, our administration department must verify that it has been made effective. This process can take 2 to 4 days depending on the bank from which it is done or if there are holidays or weekends involved. To avoid having to wait for the transfer to arrive, you can send us proof of it.

5.b Payment by PAYPAL/Credit Card

This method allows for secure payment through your system. Either from a Paypal user account or with a credit card without having to have an account. Paypal has a very advantageous payment protection system.

5.c Credit Card

Our virtual POS belongs to REDSYS, it is a payment gateway used by most Spanish banks. This system uses the SSL protocol with 256-bit encryption, which guarantees that communications between the payment server and the client are completely secret and secure, with data traveling completely encrypted. It is compatible with VISA, MasterCard and other commonly used payment systems.

About bank details.

All these payment methods are secure, Carteling.com does not store your bank details or card numbers, nor do we have access to these data since payment is made through secure payment gateways managed by third-party companies of recognized prestige such as paypal or Visa.

6. What are the invoices like?

All our shipments are invoiced as indicated by legislation. We send the digital invoice with each order at the time of physical shipment. If you want a copy, you can ask us for it at any time and we will send it by digital or traditional mail as you indicate.

7. Returns

7.a) What period do I have to cancel the purchase or decide to return a product?

The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt without incurring any penalty or expense, except for those corresponding to the return and without the need for justification. The withdrawal period will expire 14 calendar days from the day of receipt of the product by the user or an authorized third party.

We do not accept returns on personalized or custom-made products.

7.b) How can I cancel the purchase?

If you wish to return the product or withdraw from the purchase, you must inform us of your decision to withdraw from the contract through an unequivocal statement by postal mail to carteling.com at the following address: Calle el rey y la Reina 18 - 38205 La Laguna ; or by email to

7.c) What are the requirements for exercising the right of withdrawal?

If the user decides to cancel their purchase once the order arrives, they will have to be responsible for the original shipping costs, if any.

The user may return the products by postal mail to the following address: carteling.com enCalle el rey y la Reina 18 - 38205 La Laguna.

In case of withdrawal on your part, we will refund the payments received from you for the products. But to do so you must return or deliver the products to us directly, without any undue delay and, in any case, no later than within 14 days. natural from the date on which you inform us of your decision to withdraw. The withdrawal period will be considered met if you return the goods before the corresponding period has expired.

7.d) How is the refund made?

We will refund the amount of the product using the same payment method used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.

In the event that the order has been delivered, we may withhold the refund until we have received the products, or until you present proof of their return. When returning a “Product”, we recommend that you obtain proof of its shipment.

To return the product it is necessary that it has not been used and has its original seal or packaging intact. Packaging on which any type of sticker, adhesive paper or similar has been affixed by the user will not be accepted. We reserve the right to refuse a full refund if the returned “Product” has been damaged.

If the return occurs because the user considers that the “Product” is defective and wants a refund of the amount paid, they also have fourteen business days to return it from receipt of the product. Returning in this way does not limit the rights that may assist you in accordance with the product warranty established by consumer and user regulations.

8. Printing data, verification obligation

We carry out all printing orders exclusively on the basis of the data transmitted to us by customers. Said data must be transferred only in vector formats in CMYK, in no case bitmap graphics within a vector format file.

If the data formats or specifications do not match those required, carteling.com cannot guarantee an impeccable printing result. The client has the obligation to subject the data to a meticulous check before sending it to carteling.com and to check whether this data is suitable for the work requested.

The client assumes all responsibility for possible printing errors due to erroneous data transmission. By express wish of the client and if technically possible, we can work with formats other than those indicated in the client information. If errors arise during the data format conversion process by carteling.com, the company assumes no responsibility.

The client will assume the risk involved in the conversion. We can convert the data sent to you in CMYK mode. When manipulating RGB data or ICC type color profiles, a discrepancy in the colors of the original must be expected. The client assumes responsibility for possible discrepancies in this regard.

By transmitting print data in a mode other than vector CMYK, the customer assumes all possible risks of a conversion. If vectorization of graphics is necessary for use in media that require it, the client assumes responsibility for possible errors in their conversion, such as spelling errors, changes in fonts, differences in proportions or distances. .

9. Ownership, File, Intellectual and Industrial Property Rights of the client

The cylinders/photoliths/clichés/screens prepared and used for the execution of the contract will be the exclusive property of carteling.com. All printing data, as well as any other objects, semi-products or other manufactured materials for the purpose of reuse, will not be stored beyond the delivery period, nor will they be returned to the client.

carteling.com will produce all its products exclusively based on the information and printing data provided by the client for this purpose.

carteling.com is not responsible for the content of the printed matter. The client and/or its business group guarantee, at all times, to be the owner of the corresponding intellectual or industrial property rights over images, logos, information and other content in such printing data, and that these are protected by legislation on intellectual and industrial property, or who have the right to use such titles and/or rights.

Otherwise, any resulting liability or any type of violation of the protective regulations in this matter will be attributed solely to the client. The client exempts and will hold carteling.com harmless from all liability derived from actions brought by third parties, leaving carteling.com entitled to demand from the client any damages and losses caused - if any - in this context.

10. Legal guarantee

The products sold by carteling.com are covered by the legal guarantee of 2 years from delivery on new products by the seller, in accordance with the provisions of consumer and user regulations.

We do not cover defects caused by misuse, neglect or improper handling. The “Products” sold on our Website are intended solely for the use described in the specifications of each product.

11. Data protection policy

carteling.com undertakes to comply with current legislation regarding the processing of personal data.

You can access more information in our Privacy Policy.

12. Complaints and attention to consumers and users

If you are not happy with your product, please notify us at the following address: At carteling.com with address at Calle el rey y la Reina 18 - 38205 La Laguna (Spain) or at the following email

You can submit any type of claim at the following address

In addition, we have official complaint forms available to our clients and users. You can request them by calling 922105493 or by email

13. Cause of force majeure

carteling.com will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other industrial action; b) Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transportation; Impossibility of using telecommunications systems; and e) Government acts, regulations or restrictions.

The obligations derived from these conditions will be suspended during the period of the Cause of Force Majeure and the period to comply with said obligations will be extended for a period of time equal to the duration of the Cause of Force Majeure and we will use all reasonable means to end the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.

14. Partial nullity

If any of these General conditions are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

15. Applicable legislation and competent courts

Contracts for the purchase of Products through our Website and any disputes or demands arising from them or referring to their object or conclusion (including non-contractual litigation or claims) will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such, and you may choose to file a claim to enforce your rights in relation to these Conditions before the Judge or Courts that correspond to your home.

16. Online Dispute Resolution Platform

In compliance with the obligation to provide information to consumers established in Art. 14 of Regulation (EU) 524/2013 on the Resolution of online consumer disputes carteling.com informs you that the European Commission provides a conflict resolution platform online that is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can submit your complaints to try to reach an extrajudicial solution, if you reside in the EU.

17. Notifications

Occasionally, carteling.com may use your personal data to send you notifications by email. These notifications will be made to inform about changes in our services or products.

18. Quality commitment to our users. Comments and suggestions

The client must keep in mind that at carteling.com we offer human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and obtaining the highest quality standards.

Your comments and suggestions will be welcomed. You can contact us via email ator by phone 922105493

You can find this and more information on our website, in the "Help" and "Payments, shipping and returns" sections.

Date: 21/12/2023

Version: V.1.3